Many of our items take 2-3 weeks to be created due to the custom nature of our products and the number of orders we received. This time-frame does not include shipping time, of which we recommend allowing 3-5 days. We realize that this time-frame does not work for everyone, so most of our items have rush processing available. (You can find out how long an item takes to be created by checking the item(s) description.)
Rush processing places your order ahead of others so that it will ship in time for you to receive it by the date needed by. The rush processing fee does not upgrade your shipping method (unless otherwise specified in the item's description), but only places your order ahead of those who have ordered before you. With rush processing items will still ship via our standard shipping methods - usually priority mail. Priority mail normally takes 2-3 days but please note we can not guarantee this as it is not guaranteed by the Postal Servicce.
When entering the date needed by when placing your order we recommend you DO NOT enter the actual date of the event. You will need the item to arrive before that date and it never hurts to allow for a couple of extra days since every now and then a shipping service may experience unforseen delays. Please do not enter ASAP as the date needed by as this entry will not be picked up by our system and will be treated as a standard order.
Rush orders purchased on weekends, after hours (CST), or on holidays will be processed on the next business day and "Rush" times will start from then. The fee for rush processing varies by designer so if that option is not offered on the item you are interested in, please contact us first.
FOR ORDERS NEEDED IN LESS THAN 7 DAYS
If you need your order in 7 days or sooner, you will need to contact us BEFORE placing your order. This will give us the opportunity to see if it is possible, and to discuss with you any additional charges that may be required: express mail, Fed-Ex ovenight (the rush processing is not part of any additional shipping charges). In most cases we need at least 3 business days to complete the order before it will ship. All of our items are custom made when an order is placed. If you order without contacting us first, you assume all liability for the order if it does not arrive on time. We will make 1 attempt to contact you via the email address provided in your order. What happens in most cases, it takes 2-3 days for us to receive a response and then only 1-2 days left to make it, ship it and have it arrive. Rush orders needed in 7 days or less can not be cancelled. We process the order when they are placed and production begins. We ship all rush orders vis USPS priority mail, unless another shipping method has been discussed and agreed upon (Fed-Ex overnight, Fed-Ex 2-day, USPS express mail).
Please note, rush fees are non-refundable. Birthday Couture is also not responsible for any shipping delays once a package has been accepted by a shipping service.
If you have any questions about this process, please feel free to contact us.