• Contacting Birthday Couture
• Payment Methods Accepted
• Sales Tax
• Production Times
• Multiple Shipments
• Shipping Methods, Transit Times and Delays
• Return Policy
• Cancellation Policy
• Other Terms and Conditions?
• Confidentiality
• Payment through Paypal

Contacting Birthday Couture TOP

At times customers request to speak with us via phone and while I do understand that you would like to speak with me on the phone, however, email is my preferred method of communication for several reasons.

1. My customers are located in many different time zones, so customer service hours vary greatly.  Many times emails are answered during the night when things are quiet.
   
2. Because this is an online-based business, I can respond faster to online communication, rather than telephone messages.  
   
3. Our sales volume has increased to the point that I do not have time to answer the phone all day, while at the same time work on getting orders completed in a timely manner.
4. When you are inquiring about merchandise made by other designers, many times I will need to speak with them first before I can answer your questions about a customization request or a rush order. 
   
5. Birthday Couture is a home-based e-commerce business with 3 young children nearby at all times, so it is very difficult to have a phone conversation, especially when my preschooler is standing there repeatedly telling me "Tell them my name is Aidan" while I'm trying to have a conversation! 

Payment Methods Accepted TOP
We accept the following credit cards: Visa, MasterCard, American Express, and Discover.   We also accept purchases made through PayPal and Google Checkout.  Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. As almost all items are custom-made to order payment is required before work can begin on your order, thus your credit card will be billed when your order is placed.

Sales Tax TOP
All residents in the state of Texas must pay 7.250% sales tax.  Also even if you live out of the state of Texas, but the shipping address is in Texas than your order will be sales tax.

Production Times TOP
Everything at Birthday Couture is custom-made upon receipt of your order.  Therefore it is important to read the item description to find out how approximately when you can expect your item to be completed.  You will then need to add shipping time of up to one week to that time frame in order to estimate delivery date.  If you need an item sooner than than that date, you may inquire about rush processing availability.

Multiple Shipments TOP
If you have ordered multiple items, please be aware they may arrive in separate packages.  Items will ship in accordance to the time frames stated in the items description, so some items may arrive more quickly than others.

Shipping Methods, Transit Times and Delays TOP
Please read the product description to find out approximately how long it will take for your order to be completed.   Most orders are shipped via USPS Priority Mail, UPS Ground or FEDEX Ground at the designers discretion unless otherwise noted.  Some smaller items may ship First Class Mail in order to keep shipping costs down.   If you have ordered multiple items, you may receive your items in separate shipments.  Shipping times may vary depending on the shipping destination and the courier used. Please note that for any reason due to circumstances beyond our control shipping may be delayed (inclement weather, lost packages, customs etc.) - refunds will not be issued for packages delayed for circumstances out of our control.

Return Policy TOP
It is very important to us that you be 100% satisfied with your purchase, however due to the nature of our business in which all our items are custom made-to-order and/or personalized we do not accept returns. In addition our return policy is in place to protect us from "prom dress" syndrome returns- or returns that are purchased for a special event or photography session and then returned. The exception to this policy is if you receive a defective item or we made a mistake in processing your order. In which case we ask that you email us within 24 hours of delivery to advise us of the error.

Items approved for return must be in original unused condition. This includes but is not limited to: Pet stains, pet hair, odors of any kind including food, pet or smoke. Item must be free of rips, tears and be in perfect, unworn condition. Items must be packed carefully to avoid damage to the product during transit- permanent wrinkles or creases in the garment are unacceptable. If product comes with a tag, tag must be attached to the item. Determination if a return meets this criteria is left strictly to the owner, Rachel Lout. Returned items not meeting the criteria will be refused and sent back to the original purchaser.  Birthday Couture reserves the right to refuse any return that is initiated more than 48 hours after confirmation of delivery.

Before returning the item, please contact us first to obtain the return address. Many of our items ship directly from the designer and item must be returned to the designer in order to expedite and complete the exchange. Failure to do so may result in a delay in your exchange. When you contact us about the problem with your order, please provide the following information:
1. Your name and order number
2. Item being returned
3. Reason for return.

If a return is authorized it be must returned within in new condition so that we can send you a replacement item. It is also important to note that the replacement item will not be sent out until the returned item arrives. If you are on a tight time schedule it may be best to make other arrangements, such as purchasing another item and receiving credit once we receive the return.

If we confirm that the product is defective or we have made an error we will reimburse your shipping cost and send out a replacement immediately.  If we determine that the product is not defective or the error is not on our end then the cost of shipping to and from will be the responsibility of the customer.

Cancellation Policy TOP
If your item has not yet shipped or reached the creation stage, we can refund your purchase. However, due to the personal nature of our items, once the order begins the creation process (typically 24 hours after order), there are no refunds on purchases. At this point we will offer you a store credit in the amount of your order. Should you experience a problem with your order, we will be happy to offer you an exchange.

Other Terms and Conditions? TOP
The availability of the products and the prices displayed on the Website are subject to change at any time with or without notice. Your placement of an order through this Website constitutes your offer to purchase the items selected by you. We may accept or reject your offer, and your offer is not accepted by us until we ship your order.

You are selecting product colors as they appear on the Website screen. Actual product colors may not be exactly the same as those appearing on the Website screen.

Occasionally there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. In the event a product ordered is no longer available or if the price has increased, we may decline your offer or we may contact you to confirm whether you would like to continue with your purchase given the new availability and pricing information.

Confidentiality TOP

We keep all of our customer's email addresses, phone numbers and mailing addresses confidential.  We will never share, rent, sell or exchange any personal information, as your privacy is of the utmost importance to us.

Payment through Paypal TOP
If you choose to pay via Paypal, it will say 2 Silly Monkeys Boutique at the top of your page. It is okay to continue. BirthdayCouture.com is a division of 2 Silly Monkeys Boutique, and all payments are processed through the same Paypal account.